Janine Waide Application Specialist – i.Pharmacy, ICT Service Delivery & Operations, Applications Health Support Services, Department of Health, WA

MM2016 Invited Speaker

Janine Waide has worked in a hospital pharmacy environment for the last 25 years in various roles. As a Pharmacy Technician she was often rostered in the position of Supervising Technician in the dispensaries, Imprest Technician, Manufacturing technician and Supervising Technician in the Sterile/Cyto unit. In these roles she was responsible for the training and development of Technical Staff. In 2004 Janine permanently was appointed to the Stores Officer role at Royal Perth Hospital. In this role she was responsible for the day to day running of the store, the financial aspects of running a pharmacy store and training and development of all new staff.

In early 2008 Janine was seconded from her position to the iPharmacy upgrade project. Her roll on the upgrade project was to develop state wide logistic business processes, gather information from sites and enter this data into the new iPharmacy application and train staff in the use of the application. Once the last site was deployed she joined the Pharmacy Support Team in the role of Application Specialist. Her role is to provide support to the hospital pharmacy staff that is using the i.Pharmacy application.

The role of the Application Specialist

Friday 18 November 2016, 1230-1300

The Pharmacy Management Application in use at all WA Health hospital pharmacy departments. This application is used for dispensing drugs to patients (Pharmaceutical Benefits Scheme (PBS) & Non-PBS), online PBS claiming, patient invoicing, recording of clinical interventions, allergies and patient notes, recording of Section 100, Special Access Scheme (SAS) and Clinical Trial (CT) items in a Special Product Register, ordering and receiving stock (includes drugs and associated consumables) using a single state-wide drug catalogue, transferring of stock to internal and external hospital pharmacies, distribution of drug stocks to wards (imprest), dispensing of extemporaneous, sterile & cytotoxic products using a standard formulae, manufacturing batches of repackaged stock, creation and distribution of pharmacy kits, clinical costing to patients and compiling finance, drug usage and stock reports. This application is also used at approximately 90 outlying hospitals and health centres throughout the WACHS region to allow staff to place pharmaceutical orders at their main regional centre.

The Health Support Services (HSS) Pharmacy Support Team provides first and second level support to WA Health users using the iPharmacy application. This team consists of six Application Specialists that support the end user to ensure that they are following the approved business and audit processes. As the application is a large and complicated application it is important that each Application Specialist has an understanding of each area of the application.

This presentation will cover the main duties that the Pharmacy Application Specialist works on to support the integrity of the application.